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TERMS AND CONDITIONS

Customer Care

Customer Care Policy

At Bellasso, we are fully committed to providing an exceptional customer experience at every stage of your order. Our goal is to ensure that your shopping experience is smooth, transparent, and fully supported.

Contact Information
For any questions, concerns, or assistance, please reach out to us at:

Order Support
We are happy to assist with:

  • Product inquiries

  • Order status updates

  • Installation guidance

  • Customization requests

  • Shipping updates

  • Resolution of any product issues

Our Commitment

  • We respond to every customer inquiry as quickly as possible.

  • All communication is documented for your protection and ours.

  • We treat every inquiry with care, professionalism, and confidentiality.

  • We aim to resolve any product or service issue promptly, fairly, and within our store policies.

Service Hours
Our customer care team is available Monday through Friday during regular business hours. Weekend and holiday inquiries will be addressed on the next business day.

Claims & Resolution
If you experience any problem with your order, please contact us directly before initiating a chargeback, dispute, or public complaint. We will make every reasonable effort to resolve issues to your satisfaction.

  • Damage claims must be submitted within 48 hours of delivery.

  • Incorrect orders must be reported within 3 business days of delivery.

  • Clear photos and documentation are required for review.

Professional Communication
We kindly ask that all communication remain respectful and professional. Abusive, threatening, or fraudulent communication may result in termination of service or refusal of future business.

Policy Acceptance
By placing an order, you agree to the terms outlined in our Customer Care Policy, as well as all related store policies.

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