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TERMS AND CONDITIONS

Customer Care

Customer Care Policy

At Bellasso, we are fully committed to providing an exceptional customer experience at every stage of your order. Our goal is to ensure that your shopping experience is smooth, transparent, and fully supported.

Contact Information
For any questions, concerns, or assistance, please reach out to us at:

Order Support
We are happy to assist with:

  • Product inquiries

  • Order status updates

  • Installation guidance

  • Customization requests

  • Shipping updates

  • Resolution of any product issues

Our Commitment

  • We respond to every customer inquiry as quickly as possible.

  • All communication is documented for your protection and ours.

  • We treat every inquiry with care, professionalism, and confidentiality.

  • We aim to resolve any product or service issue promptly, fairly, and within our store policies.

Service Hours
Our customer care team is available Monday through Friday during regular business hours. Weekend and holiday inquiries will be addressed on the next business day.

Claims & Resolution
If you experience any problem with your order, please contact us directly before initiating a chargeback, dispute, or public complaint. We will make every reasonable effort to resolve issues to your satisfaction.

  • Damage claims must be submitted within 48 hours of delivery.

  • Incorrect orders must be reported within 3 business days of delivery.

  • Clear photos and documentation are required for review.

Professional Communication
We kindly ask that all communication remain respectful and professional. Abusive, threatening, or fraudulent communication may result in termination of service or refusal of future business.

Policy Acceptance
By placing an order, you agree to the terms outlined in our Customer Care Policy, as well as all related store policies.

Privacy & Safety

Privacy & Safety Policy

At Bellasso, your privacy, security, and trust are our highest priorities. This Privacy & Safety Policy explains how we collect, use, and protect your personal information.

Information We Collect

We may collect personal information directly from you when you:

  • Place an order

  • Create an account

  • Subscribe to newsletters

  • Contact customer support

  • Participate in promotions or surveys

The personal information collected may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through third-party processors)

  • Order history

  • Communication history

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your order status or inquiries

  • Provide customer support

  • Send promotional emails (only with your consent)

  • Improve our website, services, and product offerings

  • Comply with legal obligations

Data Protection & Security

  • We do not sell, rent, or trade your personal information.

  • Your payment information is processed securely through trusted third-party payment processors (e.g. Stripe, PayPal, Etsy Payments, Wix Payments).

  • We implement appropriate technical, physical, and administrative security measures to protect your information.

  • Only authorized personnel have access to customer information.

Data Retention

We retain your personal data only as long as necessary to fulfill orders, meet legal requirements, maintain accurate business records, and provide customer service.

Third-Party Services

We may share limited information with trusted service providers strictly for business operations, including:

  • Shipping carriers

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

These partners are contractually obligated to protect your information and may not use it for any other purpose.

Cookies & Analytics

We may use cookies and similar technologies for:

  • Website functionality

  • Shopping cart processing

  • Analytics and performance monitoring

  • Advertising and marketing (with consent where applicable)

You may control cookie settings through your browser.

International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the U.S., where data protection laws may differ.

Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR or CCPA, including:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your personal data

  • Objection to certain uses of your data

To exercise these rights, please contact us at [insert your support email].

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such data collection, we will delete the information promptly.

Policy Updates

We reserve the right to update this Privacy & Safety Policy as needed. Changes will be posted on this page with a revised effective date. Your continued use of our website constitutes acceptance of these updates.

Contact Information

If you have any questions or concerns about your privacy, please contact us:

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